Frequently asked questions
Quick answers about tracking, shipment updates and support.
Where do I find my tracking number?
Your GTL tracking number is provided by the seller or Global Track Logix when the shipment is registered.
How quickly do tracking updates appear?
The public tracking page reflects a recorded shipment event as soon as it is added to the Global Track Logix system.
Is the map continuous GPS?
No. The standard tracker displays the latest recorded checkpoint location. Continuous GPS requires a connected driver app, carrier feed, GPS device or telematics integration.
What if my tracking number is not found?
Check the number for typing errors. If it still cannot be found, contact Global Track Logix at 385-474-1101, email info@globaltracklogix.com, or contact the seller who provided the number.
Can Global Track Logix track orders from another online store?
Yes. A seller can create a GTL shipment manually or connect an external store to the protected integration API.
Does city coverage guarantee a shipping service?
No. The city database supports route and checkpoint selection. Actual service depends on the shipment type, origin, destination, carrier availability and service level.